Voicemail & screening detection
Production AMD that treats phone screening as a first-class case — not an afterthought. Built from real outbound experience, not a vendor slide.
Outbound · blended · telemarketing floors
AI agents that hold conversion.
Stop leaking conversion
If conversion dropped and talk-time didn’t, you’re paying for the gap.
Sandbox bots talk fine and still drop transfer, sale, or keep rate. Forward Deploy Florida embeds on production agent paths with human gates — measured against your baseline. Tell us what’s dropping; we reply.
Prefer calendar? Book a Fit call · AMD / screening
Pain we hear on the floor
“Replace the agents” demos look great in a sandbox and collapse when conversion is the scoreboard. Talk-time is not the metric that pays the bills.
- Voicemail detection that works in the lab and fails on real carriers and screening prompts.
- Agents burned on dead air, wrong disposition, and callback hell.
- AI “agents” that talk fine but drop transfer, sale, or keep rates.
- No clean baseline — so nobody can prove the AI path is better, only louder.
AI agents that hold conversion
Replace human talk-time on qualified paths while protecting the metric that pays the bills. We design for conversion parity (or better) against your human baseline — then measure it.
Human gates where it burns
Escalations, compliance language, complaints, and high-stakes outcomes stay human. AI handles detection and the paths you choose to automate.
What we have actually shipped
This page is grounded in real floor work: standing up AI agent paths that took human seats without dropping conversion on the campaigns we owned — then proving it against baseline.
Baseline the floor
Connect, AMD accuracy, talk time, conversion or transfer rate, QA fails — before any model change.
Pick one production path
Usually AMD/screening reliability first, or a single AI agent campaign — not twelve bots on day one.
Ship with gates & audit
Disposition rules, kill switches, human escalation, and reconstructable call/task history.
Prove conversion
Side-by-side or phased cutover against human baseline. Expand only when the numbers hold.
We do not promise universal conversion guarantees on a brochure. We baseline your rates and design the embed to hold them — then report the scoreboard honestly.
Call center FAQ
What do you tackle first?
Two production paths from real floor experience: voicemail/AMD including phone screening, and AI agent paths meant to replace human talk-time without dropping conversion — measured against your baseline.
Is every call fully unsupervised?
No. Human gates cover escalations, compliance, complaints, and high-stakes outcomes. You choose which paths the AI owns; we design the handoff so conversion does not fall through the cracks.
How do you measure success?
Baseline before build: connect rates, AMD/voicemail accuracy, talk time, conversion (or transfer/sale rate), and QA fail rate. Same KPIs through the Production Embed.
Who is this for?
Outbound and blended call centers, BPOs, and in-house sales or collections floors — especially teams that need production-grade detection and agent replacement, not a demo.
The floor is already paying
If conversion dropped and talk-time didn’t, you’re paying for the gap.
Stop leaking conversion