Pilot workflow first
Usually guest message triage + turnover checklist coordination. Pilot on a subset of units before full portfolio.
Short-term rentals · Miami Beach / Fort Lauderdale
Guest replies and turnovers without the midnight founder desk.
For multi-unit STR operators (roughly 15–80 doors), Forward Deploy Florida embeds until response SLAs and same-day flips stop depending on one person’s phone — with humans on guest escalations.
Ops fire drills we target
Founder still runs the night desk, cleaner coordination fails on same-day flips, review scores slip without exception playbooks, and PMS tools exist while the workflow between them does not.
- Founder is still the night desk for guest messages.
- Cleaner coordination fails on same-day turnovers.
- Review scores slip when exceptions have no playbook.
- PMS and channel tools exist — the workflow between them does not.
Human gates
Escalations, refunds, safety issues, and anything brand-sensitive wait for a human. AI drafts; people decide.
Systems stay
Hostaway, Guesty, OwnerRez, channel managers — we work with what you run. No rip-and-replace.
Engagement shape
Fit call → Logo Assessment (guest and turnover paths, baseline response time) → Production Embed on a pilot set of units → expand only after KPIs hold.
Fit call
Portfolio size, channels, and whether founder-in-the-loop is the bottleneck.
Logo Assessment
Map guest and turnover paths; baseline response time and flip failures.
Production Embed
Ship one workflow on a pilot set of units with runbooks and gates.
Expand carefully
Only after KPIs hold — optional retainer for monitoring.
We do not guarantee RevPAR or review scores. AI is assistive; your ops team owns guest outcomes.
STR FAQ
What workflow do you pilot first?
Usually guest message triage plus turnover checklist coordination. Pilot on a subset of units (often 5–10) before the full portfolio.
Will AI send guest messages unsupervised?
No. Escalations, refunds, safety issues, and anything brand-sensitive wait for a human. AI drafts; people decide. We do not guarantee RevPAR or review scores.
Do we have to switch PMS?
No. Hostaway, Guesty, OwnerRez, channel managers — we work with what you run. No rip-and-replace.
Who is the ideal STR logo?
Multi-unit STR operators roughly 15–80 doors in the Miami Beach / Fort Lauderdale corridor where the founder is still the night desk.
Pilot your night desk until the workflow holds
Start with a Fit call. Pilot 5–10 units before the full portfolio.
Book a Fit call